![]() If Vitauthority is able to accomodate any switches of flavors or products prior to shipment, the right to refund or return any adjusted items is waived due to the customer requesting specifically to adjust the original order.Ī product must be returned in order for a refund to take place, even if it has been used in its entirety. It is at Vitauthority's sole discretion to refuse additional refunds/returns after one has already been granted.Īfter an order has been placed, a customer may email to adjust chosen flavors or products. This policy applies to any/all returns for the same order or with new orders. For example, if a customer has returned one product, then decides to initiate another return afterwards to attempt to get their money back despite using the product, Vitauthority has the right to refuse any additional returns or refunds after the first refund. To prevent fraud and protect Vitauthority from customers abusing the return policy, Vitauthority has the right to refuse a return/refund if the customer has taken advantage of the policy previously. Once a return is processed, it usually takes 30 business days for this return to be posted to your account, depending on your financial institution. If Vitauthority decides in good faith to reship your order, a reshipped order with no additional charges is not eligible for a refund.Īfter the shipping department receives your return, it generally takes 5-7 business days or sooner to process your refund. We recommend all returned items to be sent using some type of delivery confirmation system to ensure proper delivery. ![]() We are not responsible for lost or stolen items. Failure to return gift items may result in an additional deduction from your refund. Promotional items such as shaker cups or other complementary products must also be returned with your order.Failure to do so will incur an additional deduction from your refund. You MUST use a USPS Priority Mail Padded Flat Rate Envelope if you choose for us to provide you with a shipping label.Refused packages or returns sent without our pre-paid label or without tracking information uploaded to the returns portal cannot be verified and will not be processed.To ensure a refund is processed for you, you must use the pre-paid return label that we provide you or upload the tracking information for a package you send us.Taxes, Customs and Import Duties/Fees are not refundable in any case. ![]()
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